Application
Work must be carried out in compliance with the regulations and workplace requirements pertaining to the processing of mail and parcels.
Work is normally performed under general supervision, usually in a team or out-station environment.
Work involves the application of workplace procedures and regulatory requirements to the operation of computerised mail and parcels sorting equipment as part of work activities in the postal and allied industries.
Prerequisites
Not applicable.
Elements and Performance Criteria
Elements and Performance Criteria | |||
Element | Performance Criteria | ||
1 | Set up mail and parcels sorting equipment for operation | 1.1 | Individual and work team priorities and responsibilities are identified and confirmed |
1.2 | All OH&S and environment protection procedures and requirements for the relevant mail and parcels sorting equipment are identified, accessed and applied | ||
1.3 | The availability of mail and parcels to be sorted is identified and confirmed | ||
1.4 | The appropriate equipment configuration and sort plan is identified, accessed and applied | ||
1.5 | Mail and parcels to be sorted are transferred to sorting point | ||
1.6 | Labels for identifying the destination of mail are created and affixed to trays | ||
2 | Operate mail and parcels sorting equipment | 2.1 | Internal operating procedures and equipment operating procedures are applied |
2.2 | Mail and parcels are sorted accurately and correctly in compliance with priority for sorting | ||
2.3 | Mail and parcels are handled safely to minimise risk of injury to people and damage to mail and parcels and processing equipment | ||
2.4 | Mail and parcels that are incorrectly classified and non-conforming items are identified, separated and re-processed | ||
2.5 | Mail and parcels that have been sorted to their correct destination are placed in appropriate mail container for distribution | ||
3 | Complete sorting process for mail and parcels | 3.1 | Mail and parcels stackers/containers/bags are cleared down, sealed and labelled in accordance with workplace procedures |
3.2 | Mail and parcels are transferred to next sorting point using appropriate shifting equipment, and labels are scanned as required | ||
3.3 | Information required to complete records of mail and parcels processed is provided and recorded | ||
3.4 | Excess equipment is removed and work area is prepared for next activity/shift |
Required Skills
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge: |
Australian and international codes and regulations relevant to mail operations |
Relevant OH&S and environmental protection procedures and guidelines |
Workplace procedures and policies for the operation of computerised mail and parcels sorting equipment |
Focus of operation of work systems, equipment, management and site operating systems for the operation of computerised mail and parcels sorting equipment |
Problems that may occur when operating computerised mail and parcels sorting equipment and appropriate action that can be taken to resolve/avoid the problems |
Requirements of automated mail processing systems, operations and relevant equipment |
Hazards that may occur during the operation of computerised mail and parcels sorting equipment and ways of controlling the risks involved |
Site layout |
Relevant personal protective equipment and procedures for its use |
Required skills: |
Communicate effectively with others when operating computerised mail and parcels sorting equipment |
Read and interpret instructions, procedures, information and labels relevant to the operation of computerised mail and parcels sorting equipment |
Interpret and follow operational instructions and prioritise work when operating computerised mail and parcels sorting equipment |
Interpret and apply relevant agreements, codes of practice or other legislative requirements |
Complete documentation related to the operation of computerised mail and parcels sorting equipment |
Operate electronic communication equipment to required protocol |
Work collaboratively with others when operating computerised mail and parcels sorting equipment |
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others |
Promptly report and/or rectify any identified problems, faults or malfunctions that may occur operating computerised mail and parcels sorting equipment in accordance with regulatory requirements and workplace procedures |
Plan own work including predicting consequences and identifying improvements |
Monitor work activities in terms of planned schedule |
Modify activities depending on differing operational contingencies, risk situations and environments |
Work systematically with required attention to detail without injury to self or others, or damage to equipment |
Select and use required personal protective equipment |
Identify, select and use relevant equipment, processes and procedures when operating computerised mail and parcels sorting equipment |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement |
Context of and specific resources for assessment | Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals |
Method of assessment | Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through appropriately simulated activities at the registered training organisation, and/or in an appropriate range of situations in the workplace |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. | |
Work may be conducted: | in a range of work environments by day or night |
Workplaces may comprise: | large, medium or small worksites |
Operations may include: | shiftwork |
Customers may be: | internal or external |
Hazards may include: | vehicular traffic and pedestrians dust and vapours hazardous or dangerous materials humidity, air temperature lighting conditions machinery/equipment moving parts noise |
Weighing devices may be: | mechanical automated weighbridge |
Work priorities may be communicated through: | briefings noticeboards announcements |
Equipment may include: | mail trays, tubs and bags multi-line OCR AEG OCR bar code sorter flat sorting machine large parcels sorting machine small parcels sorting machine large letters sorting machine flat mail OCR scanners tipping belt pallet jack/maverick powered lifters kingfishers scales Unit Load Devices (ULDs) and Wheeled Unit Load Devices (WULDs) Vertical Sorting Frame (VSF) and Vertical Sorting Divisions (VSDs) ULD tipper conveyor belts strapping machine |
Personal protective equipment may include: | gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing |
Communication in the work area may include: | phone fax electronic data transfer (EDI) RF systems radio oral, aural or signed communications |
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: | company procedures enterprise procedures organisational procedures established procedures |
Information/documents may include: | workplace policies, operating procedures and practices Management Operating System (MOS) Management Information System (MIS) sorting system information including: postcode book, national sort plan and state sort plan postal guide international postcode directory label charts mail identification numbers, codes and labels manifests, consignment notes, bar codes, mail and container identification quality assurance procedures induction documentation competency standards and training materials job specifications and procedures award, enterprise bargaining agreement or other industrial arrangements manufacturers specifications codes of practice, including national standards for manual handling and the industry safety code supplier and or/client instructions HAZCHEM chart/MSDS safety observation feedback program emergency procedures |
Applicable regulations and legislation may include: | relevant codes and regulations pertaining to mail operations Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, relevant state/territory OH&S and environmental protection legislation workplace relations regulations workers compensation regulations equal opportunity, equal employment opportunity and affirmative action legislation |
Sectors
Not applicable.
Employability Skills
The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements.
Licensing Information
Not applicable.